Your statutory rights are not affected by any of the following website policies.
Relevant or Related Legislation:
• Sale of Goods Act 1979.
• Supply of Goods and Services Act 1982.
• Sale and Supply of Goods Act 1994.
• The Sale and Supply of Goods to Consumers Regulations 2002.
EU Online Dispute Resolution Platform
The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 (the Regulations) introduce to the UK the European Commission’s online dispute resolution platform (the ODR Platform). The ODR Platform is intended to encourage cross-border purchasing by consumers across the EU and is part of the Commission’s Digital Single Market initiative.
Online dispute resolution is an alternative dispute resolution (ADR) procedure conducted online. The ODR Platform will provide a portal for consumers to submit a complaint to a relevant, registered ADR provider with the aim of resolving the dispute. It will offer a translation function to help facilitate cross-border disputes. The aim is to make consumers and traders more confident in trading online and across borders. Consumers and traders alike will know that they will have a platform to settle their disputes out of court in a simple, fast and low-cost way.
Please see a link to the ODR website – https://webgate.ec.europa.eu/odr/
Any “in stock” items will be dispatched on a next day delivery service, if the order is received before 14:00. If the product which you order is not kept in stock, we will contact you and let you know how long the lead time is on the product, but this is a very rare happening.
• Although we endeavour to deliver your order within the above mentioned times, deliveries may be subject to third party delays.
• We are unable to redirect orders once items have been dispatched.
• If an item is out of stock, we will advise expected delivery date by email.
• Mainland – £9 per consignment
• Highlands & Channel Islands – £15 per consignment
We accept both Credit and Debit Cards – We accept VISA, VISA Electron, MasterCard, Maestro, Solo, JCB, and American Express.
Cheque or Postal Order
You may also order by sending a cheque or Postal Order to us:
S&S Northern Ltd
Wallace Francis House
Barnes Wallis Way
Cheques will delay your order as we must wait for your funds to clear before we ship the order. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then post the form to the address above.
You may contact us directly from the site from “Contact us” page. All emails will be replied to within 2 working days. We welcome any enquiry.
Returns and Refund Policy
If a product or good is ordered from us we that’s need to be refunded on returned, we will wait until the goods are received back by ourselves and then we will arrange a suitable refund and dependent on the quality of the returned parcel there may be a re-stocking charge occurs.
Basic rules apply to refunds, these are stated below:
• Refunds are only processed on receipt of the returned items and subject to the condition they are returned in
• We do not refund or cover shipping charges
• The original cost of the products will be refunded to you within 14 days of return of goods
Please “Contact us” through the website and inform us of your desire to return the item for a refund. Please follow the following procedure:
1. Return the product in its original condition.
2. Product must be returned in its original packaging and are inspected on return. We reserve the right to refuse return if products are damaged or excessively worn.
3. Include a brief written description of why you are returning the product. (Not necessary but we value our customer service and it will help us to help future customers.)
4. Products must be returned to:
S&S Northern Ltd
Wallace Francis House
Barnes Wallis Way
It is your responsibility to provide proof of return. We do not accept liability for lost, damaged or undelivered items. We therefore recommend returning the goods through traceable means.
We pride ourselves in the quality of our products and henceforth we provide the purchaser with a 3 year Warranty Against Manufacturer Defect – If any product is found to be defective within 3 years of purchase, return the product to S&S Northern Ltd with the proof of purchase, and we will replace the product for you.
We do reserve the right to refuse replacement if it has been excessively worn or vandalised.
Should you wish to cancel an order, please contact us as soon as possible on the contact us page.
We are unable to cancel orders once they have been dispatched and you will be liable for shipping and handling charges. Returned products must be returned in accordance with our returns policy.
In the unlikely event you do not receive products ordered by you within 28 days of the date on which you ordered them; S&S Northern Ltd shall have no liability to you unless you notify us via our website (or alternatively write to us at our address below) of the problem within 40 days of the date on which you ordered the Products.
Unless you have cancelled your order prior to delivery, you will become the owner of the Products once they have been delivered to you.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of sales tax (if required). Prices are correct at time of publication. Errors and omissions are accepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 2 working days). It will then be dealt with confidentially, and effectively.
Company Registration Information and for correspondence:
Registered Office Address:
S&S Northern Ltd
Wallace Francis House
Barnes Wallis Way
We have made every effort to ensure that the information on this website is accurate and all information is updated regularly. We take great care to ensure website accuracy but services and facilities may change or be withdrawn and information may change. We regularly update information to display up to date text but please note that changes might occur without notification.
All agreements will be made in the United Kingdom and are governed by UK law and are subject to the exclusive jurisdiction of the UK Courts. These terms and conditions of use are governed by and construed in accordance with UK Law.
We will retain details provided to us by you in order to enable your purchase requests and information to be processed efficiently, to keep you informed of any relevant information relating to your purchase and to analyse and understand better our customers’ requirements. We do not collect any Credit or Debit card information from our site. Purely we are interested in providing our customers with the best service and the best product in the world; we constantly monitor our stock levels and demographics to provide you with the best technology and service we can.
Information about You (Your Information)
This refers to information such as your name, contact details, and the product you purchased, (“Your Information”). Your Information is collected when you request information from us, contact us (and vice versa) or make a purchase with us.
We will update Your Information whenever we get the opportunity to keep it current, accurate and complete.
Our Use of Your Information
We may disclose Your Information to our service providers (which could be located outside the UK) for the purpose of providing you with our services, eg. ePDQ. Only information necessary for this purpose will be disclosed to them. Hence we need to disclose Your Information to companies who act as “data processors” on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business, risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.
Some of Your Information may be considered “sensitive personal data” under the Data Protection Act 1998. We would require your positive consent for us to use such information, and we will do all that is reasonably practicable to draw this to your attention when you first supply us with Your Information. By asking you to click the I ACCEPT “terms & conditions” button at the time you first supply us Your Information via our website and by ticking the check-box at the time you first supply us with Your Information, you agree to the fact that we can retain this information for the primary use of conducting business. If you do not agree to our use of your information, we cannot do business with you or accept your purchase.
Direct Marketing Material
We may choose to contact you with offers of goods and services, forthcoming events or competitions considered to be of interest to you. If you change your mind, you should inform us in writing, or alternatively “Contact us” via our website. Once we have been properly notified by you, we will take steps to cease contact.
Full statutory rights in the UK are unaffected by our policies.
Use of “Cookies” via our website
We collect information relating to customer trends and patterns. No personally identifying information is disclosed.
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.
We have taken all reasonable steps to have in place appropriate security measures to protect Your Information. Body Balance does not hold your credit card information on our site.
Changes to this Policy
Any changes to this Policy will be either posted on our website, made available on request or supplied with your next purchase with us. We will strive to ensure our practices comply with the most current available version of this Policy. We aim to update the Website regularly, and may change the content at any time. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
We and third parties connected to us hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it, including without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
S&S Northern Ltd cannot guarantee that availability of any services or linked services will be uninterrupted, error-free or that any service or the server hosting any service are free from viruses or other forms of harmful computer code.
For any clarification on the terms and conditions listed above please call us on +44 (0) 1257 470 983 or contact us via the form on our contact page.
Online Dispute Resolution (ODR)
Online traders must now provide a link to the ODR Platform on their website. If you have an online dispute with S&S Northern Ltd. that needs resolving, please visit: https://webgate.ec.europa.eu/odr